Official Communications / Disclaimer page
For your security, please note that pamJy Candles will never initiate unsolicited contact via email, phone, or any other channel. All official communications from us will only occur in response to an inquiry you have submitted through the contact information listed on our website.
If you receive an unexpected email appearing to come from our domain, do not click any links or respond. Please contact us directly first to verify its authenticity before taking any action.To reach us, use only the contact details provided on our official website.
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FAQs
Do you ship outside Canada?
We currently ship across Canada (excluding Saskatchewan). US shipping is launching soon, with select international markets to follow. Subscribe to our newsletter for expansion updates.
See our Shipping Policy for details.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size.
See our Shipping Policy for details.
Will I pay customs or duties?
Canadian orders: No customs (domestic shipping).
International orders: Duties and taxes are calculated and collected at checkout - you won't pay additional fees upon delivery.
See our Shipping Policy for details.
Why can't I select my country at checkout?
We're currently shipping to Canada only (excluding Saskatchewan). Follow us on Instagram [@pamjycandles] or subscribe to our newsletter for updates when we expand to your region.
How long will it take to get my order?
Delivery time depends on your location and selected shipping option. Most orders arrive within 5-7 business days after processing. You'll receive tracking and delivery details in your confirmation email.
See our Shipping Policy for details.
What is your return & exchange policy?
We want you to love your purchase! If you need to return or exchange an item, you have 30 days from delivery to do so. Items must be unused and in original condition with tags attached. Return shipping is at the customer's expense. Reach out to us to get started.
See our refund policy for details.