Processing Time Orders are typically processed within 1-5 business days. Please note that processing times may be longer during peak seasons and promotional periods.

Shipping Methods & Delivery Times

Domestic Shipping (Canada):

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-4 business days
• Express Shipping: 1-2 business days

International Shipping (US & Select Countries):

• Standard International: 7-14 business days
• Expedited International: 5-10 business days

Delivery times are estimates and not guaranteed. Delays may occur due to customs processing or carrier issues beyond our control.

Shipping Costs Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. Free shipping may be available within Canada on orders over a certain threshold.

Tracking Information Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery.

International Orders - Expanding to the United States

• Duties and taxes are calculated and collected at checkout - you won't pay additional fees upon delivery
• We ship using UPS with tracking numbers
• You pay in USD with your preferred payment method

Special Handling Our candles are carefully packaged to ensure they arrive safely. Each candle is wrapped and secured to prevent damage during transit.

Shipping Restrictions We currently ship to all Canadian provinces except Saskatchewan and Quebec. Expanding to few select international markets. If your country is not available at checkout, we're unable to ship to your location at this time.

Questions? If you have questions about shipping or your order, please contact us at reach@pamjycandles.ca 

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at reach@pamjycandles.ca. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at reach@pamjycandles.ca.

Return Shipping Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item. Original shipping charges are non-refundable. Please note that if a return shipping label was provided for a damaged or defective item, this does not apply.

Damages and Issues Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at reach@pamjycandles.ca with a photo of the item and your order number. We'll assess the situation and make it right — at no cost to you.

Exceptions / Non-Returnable Items For hygiene and safety reasons, the following items cannot be returned:

• Opened or used candles, linen sprays, reed diffusers, bath salts, or roll-ons
• Sale items and gift cards
• Custom or personalized orders

If you're unsure whether your item qualifies for a return, reach out to us at reach@pamjycandles.ca before sending anything back.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union — 14-Day Cooling Off Period If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at reach@pamjycandles.ca.